FAQs

Frequently Asked Questions

We’ve compiled a list of Frequently Asked Questions for your convenience. If you have other questions, feel free to email our team at [email protected]

  • Do you do destination weddings?
  • Yes, we love destination weddings as these are an opportunity to showcase our creative style with your photos. We loved our shoots in Tuscany, Italy and South Africa.
  • Do you provide partial day coverage?
  • Yes, we provide services based on the number of hours you would us to be on site for. The minimum booking would be for six hours.
  • Do you do other event photography for the lead up to the wedding? E.g. the Mehdi or engagement party.
  • Yes we do indeed! Once you have booked us, we are there for you every step of the way. It gives us an opportunity to meet your family and friends before the big day, so they too can feel comfortable in front of the lens.
  • What happens if the wedding day is extended due to unforeseen circumstances? Are we billed extra for overtime past the contracted hours?
  • Within reason, we have stayed for longer and not charged our couples for the extra hour. We have found that things don’t always go according to plan, and we don’t want to add to your stress. If however, everything has gone to plan and you’d like us to stay for an extra period of time, then we will charge for the overtime. See our tab on Extras for more information. (Link)
  • I have downtime between events on my wedding day, will I be charged for that downtime?
  • For a variety of reasons, we have to charge for the time in between sections of the day. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.
  • We live outside of your stated office locations, is it possible for you to meet us in a different city?
  • Our clients come from all over the United Kingdom and so we make the best effort to meet you before the wedding. In many cases, when are clients are not in London or Nottingham, we organise to meet you at your chosen wedding venue at a suitable date (1-2 months) before your big day.
  • We are outside of the country at the moment and /or live busy lifestyles, are there other options? (eg Skype)
  • We understand that it’s not always possible for our clients to meet in person, so we can arrange to have a chat over the phone or if you’d prefer even through a Skype group chat with you and your significant other.
  • Do you have public liability insurance?
  • Yes we do.  We have public liability to the tune of £5mil. As we do not use any equipment that requires plugging in, we don’t require the larger PLI of £10mil.
  • Do you keep a backup of our wedding? And if so, for how long?
  • Yes, we keep a permanent backup of all your files. You will also be supplied with a permanent online gallery to your images and videos.
  • How do I reserve you for my wedding date?
  • Our payment and booking process is really simple:
  • To fully confirm the booking we ask for a 25% deposit as soon as possible after the booking so we can start preparing for the day.
  • One month before the wedding we require another 25% deposit as it gets close to the date.
  • The final balance on the invoice and contract becomes payable a month after the wedding.
  • Do you accept credit card or PayPal?
  • We can accept credit card payments but as these would incur a fee we recommend our clients use PayPal, if overseas, and direct bank transfer (BACS) if in UK.
  • If we cancel the wedding or decide to cancel your services, can we receive our deposit back?
  • The deposit is used to reserve your wedding date, and as such we do not accept new clients for your date. The first deposit is non refundable.
  • Why do you charge for Travel?
  • We charge for the Travel as we have to compensate our team for the costs incurred travelling to your wedding venue. As we have two offices, one in London and one in Nottingham we always charge from the office that is the shortest distance to your venue.
  • Do we have to provide you with a hot meal?
  • Generally, no. This is not a requirement but if a meal is not going to be provided we kindly ask that you let us know in advance. This gives us the chance to bring a packed lunch to remain alert and focused throughout your special day.
  • Do you offer any discounts for weekday weddings or off season?
  • We do indeed offer special discounts for the off season (Jan-Mar). Please contact us for more information. Unfortunately, we cannot offer discounts for weekday weddings during the peak season.

  • Why should we do an engagement shoot?
  • The primary reason for doing an engagement shoot with us is a chance for us to get to know one another better. As weddings are intimate, we have found that by forming a close relationship with our clients helps us capture your special day with natural poses and emotions. It also gives us a glimpse into your personal preferences, and style. Whether that means you want to portray intimate romantic photos or rather just having a fun time casually with your guests. All of this helps us to deliver a final product that is tailored just for you.
  • Can we schedule our engagement shoot for a weekend?
  • Typically, we prefer to shoot these on a weekday during our peak wedding season (May – Sep). However, we completely understand this cannot always be possible due to work constrictions, so we can organise a date on the weekend and even on a Sunday.
  • Can we choose the location and are there any costs?
  • The Engagement shoot is ONLY complimentary in London. For locations outside of Greater London we will require payment for the cost of travel and will only be available Mon-Sat before 5pm.
  • We will provide you with a list of our favourite locations in London, but as this is a time for us to get to know you better, we often will ask if you have a preferred location. If you happen to chose a location that requires a permit, we can either fly under the radar and hope for the best, or we will pass the cost of this to you as an option if you’d prefer a hassle free session. Typically, this cost ranges from £60-100 + VAT.
  • What time of day do you recommend?
  • This will largely depend on the style you are after, but we like to do the engagement shoots in the evening to capture you in the soft light, as it creates beautiful airy photos. If this is not convenient for you we are always happy to do this at a time that suits your schedule.
  • Do you have a wet weather plan?
  • As long as its not a downpour, we will often continue with the shoot and can provide creative lighting techniques to overcome the weather. If it’s not possible to shoot we will kindly ask to reschedule for another date.
  • When should we do the engagement shoot?
  • We advise our couples to choose a date at least 2 months prior to their wedding day to account for any changes to the chosen timeframe.
  • How soon can we expect to receive the photos?
  • We aim to deliver the engagement photos within a 2-week window. If this is not possible we will let you know in advance.
  • How many images can we expect to receive from the session?
  • We usually deliver between 50-100 images. As it’s an intimate session we don’t like to take too many photos, quality over quantity.

  • Do you deliver every image you shoot?
  • No. On the day, there will be many shots that are not professional taken. They are taken to adjust for exposure and focus. As well as to compensate for closed eyes in the family portraits. We aim to deliver only the highest quality images.
  • Have you shot at my venue before?
  • We have shot at many different venues and yours may have been captured by our team. In the event that we have not had the pleasure of working at your venue, we always scout the location before the wedding date for the best shooting locations and to access what gear we need on the day. In addition to this we also do extensive online research.
  • Do you shoot in Jpeg or RAW? And will you supply us with the RAW images?
  • We primarily only shoot in RAW and only deliver these in images in Jpeg. You will receive an online gallery of images at web size and on your custom wooden USB, you will receive the highest resolution. We do not supply you with the RAW as our team take the images in the flattest possible profile and various different exposures. Besides needing special software to edit, we cannot run the risk of being judged by what might seem like “poor” images.
  • My venue is very dark; how do you deal with those situations?
  • We use some of the best equipment on the market and as a result are able to shoot in practically any lighting situation. If flash photography is allowed in the ceremony, then we may compensate with additional external lighting, but this will be done sparely so as not to distract or take away the attention from you.
  • What is your photography style?
  • We have a tailored approach. Our photographers have experience in producing documentary (reportage), editorial (magazine-like), romantic (bright & airy), creative (studio-like) styles. Please have a look at our dedicated Photography style page for a clearer idea of what style you would prefer for your big day.
  • If no one style is preferred, our lead photographer, approach incorporates all of the styles listed above for the different sections of your day.
  • Do you edit all the photos?
  • Yes. We only deliver photos that have been edited (exposures matched and our signature looks applied).
  • What do you mean by retouched photos?
  • This is for the couples who would like their couple shoot edited to the highest possible standard. We only do this service for <25 images as it is a very time consuming process.
  • How many hours should we schedule for the couple shoot on the wedding day?
  • We typically ask for only 1 hour. We don’t want to take you away from your friends and family for too long, afterall it’s your special day. But we will need sufficient time if your chosen venue is large (e.g. Kew Gardens or Painshill Park).
  • How many images can we expect from our chosen wedding “package”?
  • This is dependent on the length of your wedding and to some extent the number of guests at your wedding. For the typical wedding of say 10-12hrs you can expect between 600-800 images. In very special circumstances we can deliver up to 1000 images but this will need to be within reason.
  • How soon can we expect to receive all of the images?
  • Our Photographers aim to deliver all the digital files within 4-6 weeks after your big day. But as nice gesture we also aim to deliver a selection of photos within 1-2 weeks for sharing with family and friends via social media (and email).
  • What rights do I have to the digital files?
  • Any images or copies of images whether stored digitally or otherwise and any computer program including any source or object code, computer files or printed documentation relating to such images/footage are protected by the Copyright and Design Act 1988. It is contrary to the Act to copy or allow to be copied photographically, electronically or by any other means photographs created as part of this contract without the express permission of The photographer and dgtl Media Ltd in writing. Digital files remain the property of The photographer and dgtl Media Ltd. Please visit http://copyrightservice.co.uk/copyright/p01_uk_copyright_law  to read a Fact Sheet of how and where Copyright applies.
  • Will the images be in high resolution for third party printing?
  • Yes. All photos supplied on the USB will be supplied to you in highest resolution for prints. However, dgtl Media Ltd. cannot accept any responsibility or liability for incorrect colour balance or quality of any images reproduced from the USB Memory Stick that we supply by Third Party Printers.

  • Have you filmed at my venue before?
  • We have filmed at many different venues in the UK and abroad and yours may have been captured by our team. In the event, that we have not had the pleasure of working at your venue, where feasible we will scout the location before the wedding date for the best shooting locations and to assess what equipment we need on the day. In addition to this we also do extensive online research.
  • What is your Cinematography style?
  • We film your video with a cinematic approach using our extensive commercial and event filming expertise to produce a highly polished filmic style video in a non intrusive candid way. All highlight films will be edited to your selected song choice. The tempo of your song will determine the pace. If you’ve selected a romantic emotional song, then elements from the day will be reflected as such for those tear jerky moments. Or if you’ve selected a fun upbeat song then the video will show those happy moments.
  • Please refer to our Film Styles section for more information
  • How many cinematographers do you have available?
  • We have an in house team of 3 expert cinematographers. Our parent brand, dgtl Concepts, is a commercial film production company so through that, they have done work for some of the biggest brands in the world. We also work closely with a team of freelancers, which allow us to guarantee availability throughout the wedding season.
  • What equipment do you use?
  • We use only the best equipment available and tailor each equipment setup specific to the job. We use a Sony and Canon system with the industry standard Sony A7iii as our handheld, all condition video camera. In addition, we use the Sony FS5 cinema camera where the project calls for super slow motion video capture, or high quality multi channel audio capture. We use professional grade gimbal stabilisers to provide the smoothest footage possible. We have a number of drones at our disposal including the world class DJI Inspire 2 and the small compact DJI Mavic 2 Pro.
  • Do you colour grade the footage?
  • Yes. All footage provided will be graded with one of our signature looks. Please refer to our Film Style page for examples.
  • What is the difference between "The Trailer", "The Short Form Documentary Film," and "The Film"?
  • The trailer is a short snapshot of your day, telling your beautiful story in a timeless method to a song chosen by you the client. This is perfect for sharing with friends and family on social media. The duration is typically between 3-6mins depending on the length of the song chosen.
  • The Short Form Documentary is as the name suggests an extension to the highlights. This will include sections from the ceremony, and sections of the speeches made (e.g. the best man or father of the bride, etc. The duration is typically 10-20mins, but this can be longer if you so wish, within reason.
  • The Film is the longest version we offer. The duration can be up to 90 minutes. This will include every important aspect of your special day, from bridal prep to the first dance and sections of everyone on the dance floor. If you require us to capture traditional dances, song, or any other special activity please let us know in advance so the team makes it a priority to capture at the end of the day.
  • Do you provide us with the RAW footage/clips?
  • Generally, no. But this is taken on a case by case basis. If you would like the option of having all of the RAW footage this would be available as an additional option. Please refer to the extras on our pricing section. Please note that we always shoot our footage in the highest quality codec which makes the files sizes very large. On a typical 8-hour wedding with 2 cinematographers we can capture 200-400GB of footage. This is why we cannot transfer the footage online, only via posted hard drive. Additionally, all our footage is shot in a flat colour profile called SLog2 which enables us to get the highest dynamic range (HDR image) when graded professionally. Because of this workflow when you receive the RAW footage the clips will look washed out and grey.
  • What timeframe can we expect our film/s?
  • As outlined in our contract, it can typically take 8-10 weeks for a first draft. Once everything is finalised and you are happy with the final product you should typically receive all videos after 12+ weeks from the wedding date. If you would like a faster delivery of your finished video, then we have a premium edit service which will reduce the turnaround time. Please see our optional extras price list.
  • Are you licensed to use the drone at our venue?
  • As CAA licensed operators we have the ability to use our drones in nearly every location. However, we will need to confirm this with your chosen venue as some have placed restrictions on the use of drones and with the relevant authorities. Especially in locations near to airfields, nuclear power plants, military bases and grade I, II, II* listed buildings. We always endeavour to ensure that safety protocols are followed and will do a risk assessment before flying our drones. It will also be dependent on the weather as we cannot fly in adverse or extreme conditions. We will consult with you and any event planner or venue representative in advance of the wedding to talk through the details of drone flying.
  • If we choose not to have the drone will that reduce your quote?
  • No. We don't charge any extra for using the drone in the first place as we count it as a standard piece of filming equipment for all our film staff. We’re aware that location and weather conditions and time factors can prevent us flying at a venue. So our standard policy is to fly when possible and permissible but not to guarantee any client that they will 100% get drone footage.

  • How do I pick the images? 
  • From your provided google drive gallery, we ask you to select your favourites and then move them to a specific folder to help us select your chosen files. Alternatively you can send us the file names via email of the images you’d like included in the wedding album or further still you can send us a USB. We typically ask for your top 80 images from the day.
  • How many images per page do you recommend?
  • We recommend no more than 4 per page regardless of album choice or size. This is to ensure that the overall design of your wedding album doesn’t begin to look cluttered but rather remains a timeless and elegant look of your big day.
  • How long do books take to arrive?
  • From the point of design approval, the Luxury Wedding Album takes about 4 weeks, and the Complimentary Photo Book takes roughly 2-3 weeks.
  • Will you make any photos black and white for me?
  • Yes, of course. But the initial digital proof is 100% in colour.
  • Do you offer any other brands or sizes?
  • We have carefully selected our two wedding printer suppliers and are confident that these two options will provide the accurate colours and quality of our work regardless of your budget. As such we do not at this time work with other Brands.
  • We have a variety of sizes available as detailed above but can additionally supply you with the option for gift books (e.g. a smaller album for your parents/ friends).
  • Do we design the book or will you?
  • We will design the album chronologically, but we kindly ask that you give us the family portrait group order. We will send you a digital proof when completed so that you can highlight any changes you’d like made, in that instance please feel free to send us the image number you’d like to replace on a certain page. Only once we have received Your final approval do we order the book/ Wedding Album.